Privacy Policy

Introduction

Charmius Casino is committed to protecting the privacy and security of our players’ personal information. This Privacy Policy outlines how we collect, use, and protect data in compliance with applicable Canadian laws and regulations, including those relevant to the iGaming industry.

License Information

Charmius Casino operates under a license issued by Curacao eGaming. This license ensures that we adhere to strict regulatory standards that govern our operations, including data protection and responsible gambling measures.

Data Collection

We collect various types of personal information to provide our services effectively. The types of data we collect include:

• Registration Data: This includes your name, date of birth, address, telephone number, and email address provided during account registration.
• Payment Details: We collect information necessary to process financial transactions, including credit card information, bank account details, and transaction history.
• Technical Logs: We gather technical data such as IP addresses, browser types, and operating systems. This data helps us to optimize our platform and enhance user experience.
• Cookies: We use cookies to improve site functionality and monitor performance.

Purpose of Data Usage

The personal information we collect is used for several purposes:

• Account Management: To create and manage your player account, including authentication and verification.
• Marketing Communication: To send you promotional materials and updates about our services, which you can opt-out of at any time.
• Anti-Fraud Checks: To prevent fraudulent activities and ensure the integrity of our platform.
• AML Compliance: To comply with Anti-Money Laundering regulations and ensure that our operations meet legal standards.
• KYC Procedures: To verify the identity of our players as part of our Know Your Customer obligations.

Data Sharing

We may share your personal information under the following circumstances:

• Payment Providers: To facilitate transactions and process payments securely.
• Verification Partners: To comply with regulatory requirements and ensure identity verification.
• Regulatory Authorities: We may disclose your data to regulatory bodies as required by law for compliance purposes.

User Rights

As a player at Charmius Casino, you have specific rights regarding your personal data:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Deletion: You can request the deletion of your personal data, subject to certain exceptions as required by law.
• Right to Restrict Processing: You may request to restrict the processing of your personal data under certain circumstances.

Cookie Policy

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us improve platform functionality and track performance. Our cookies include:

• Essential Cookies: These are necessary for the operation of our website and enable you to navigate and use our features.
• Analytical Cookies: These cookies collect information about how you use our site to help us improve our services and user experience.

Data Security

We implement a variety of security measures to protect your personal information. These measures include:

• Encryption: Sensitive data is encrypted during transmission to safeguard against unauthorized access.
• Access Controls: Only authorized personnel can access personal information based on their roles and responsibilities.
• Regular Security Audits: We conduct periodic security assessments to identify and mitigate potential vulnerabilities.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Contact Information

For any questions or concerns regarding this Privacy Policy, please reach out to our support team. We are committed to addressing your inquiries and ensuring your privacy is respected.